JOB NUMBER: 14-019-1465          
: November 15, 2013 - 1:00 p.m. CST
STARTING SALARY RANGE: $25,690 - $28,901 annually, plus excellent benefits
POSITION TITLE: Referral Specialist   
DEPARTMENT:  Lawyer Referral Information Service


Provides a variety of general administrative support services, primarily involving customer service, to the Lawyer Referral & Information Service (LRIS) Department.  Involves fielding a high volume of telephone contact with the public and other individuals and organizations outside the State Bar, primarily for information purposes.


  1. Answers large volume of calls and inquiries from the public for referrals to lawyers and or other legal resources.
  2. Documents each referral call in computer database as each call is completed.
  3. Enters information into and retrieves information from computer applications.  Ensures timely and accurate entry, update and maintenance of data.
  4. Address member inquiries.
  5. Processes internal documentation and resolves related problems.
  6. Processes incoming mail.
  7. Assists with special projects.
  8. Performs other responsibilities as required.


High school diploma or equivalent required; some college and business coursework preferred.  Requires two years of related work experience.  Must have good computers skills and 40 wpm typing speed.  Must be customer service-oriented and able to communicate effectively on the telephone, in person and in writing.  Requires ability to maintain confidentiality.  Ability to speak and translate Spanish preferred.